Rivian Recall Repairs Underway at Normal Installations

Rivian owners can mount for a couple of quick control arms



NORMAL – Following a massive voluntary recall of Rivian vehicles last week, owners had their vehicles inspected and repaired this week at the Normal service center.

According to National Highway Safety Administration, a fastener connecting the front upper control arm and steering knuckle may have been improperly tightened and could affect the steering of approximately 13,000 of Rivian’s 15,332 electric pickups, SUVs and Amazon delivery vans produced to date. Approximately 14,217 Rivian vehicles were manufactured at the company’s plant in Normal.

The company established pop-up service centers across the country in areas where there is a higher density of Rivian owners.

“I’ve had other vehicles that have had recalls, so it seemed normal for cars to pass,” said Brett Henneberg, Rivian’s recruiting operations specialist and owner of a Rivian R1S. “I’m glad they let us know as soon as they did.”

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This is the third recall issued by Rivian, following an improperly secured seat belt anchor in August and, in May, an improperly calibrated airbag system that could not be deactivated when a child or a child seat was in the front passenger seat.

Zach Dietmeier, senior director of communications and factory policy at Rivian, said the company is inspecting and, if necessary, properly securing steering knuckle fasteners in affected vehicles.

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If components need to be replaced, the company will make the necessary replacement, but most owners will be in and out of service centers within five minutes, Dietmeier said.

For the small percentage where spare parts are needed, Rivian will provide loaner vehicles.

“Safety is our absolute No. 1 priority,” Dietmeier said. “Response time is also critical, not just from a business perspective but also from a customer perspective, to ensure there’s no doubt when you’re on the road.”






On Friday, Rivian field service technician Michael Martino services the fastener connecting the front upper control arm and steering knuckle on employee Anton Kozlovsky’s Rivian R1T at the manufacturing plant, 100 Rivian Motorway, to Normal.


D.Jack Alkire



Henneberg said the entire process of arriving and inspecting his vehicle took less than five minutes, while he was still sitting in his truck.

“It was an easy process here,” Henneberg said. “I mean, as a customer, I stay in my car and it seems like it’s easy.”

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Kris Williams, a retired City of Bloomington worker, said she didn’t feel any noise, vibration or change in steering performance from the front suspension of her R1T, but she stopped at the pop-up service center on Thursday morning to have it checked before its next trip.

Williams said she simply raised the ride height from the on-board screen and left the mechanic to work on the fasteners while she and her dog sat inside the truck, away from the cold wind d ‘october.

“I think it was under five minutes and it was perfect,” Williams said. “It’s so much fun to drive that I look forward to being behind the wheel every time.”







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On Friday, Rivian field service technician Michael Martino services the fastener connecting the front upper control arm and steering knuckle on employee Anton Kozlovsky’s Rivian R1T at the manufacturing plant, 100 Rivian Motorway, to Normal.


D.Jack Alkire



Anton Kozlovsky, a senior manager in the sustaining reliability group at Rivian, said when he heard about the recall, his impression was that it would be an easy fix. He took time before his Friday shift to have his R1T inspected.

“These (mechanics) are doing an amazing job and it’s incredibly convenient, quick and easy to pull over and let them take care of it,” Kozlovsky said. “I was impressed with how the company handled all of these issues.”

By Friday afternoon, the pop-up service center in the company’s parking lot at 100 Rivian Motorway had seen about 30 vehicles turn up for inspection. Rivian expects the repairs to be completed in less than a month.

“If people are unable to make it to the pop-up, they can contact their guide and we will connect them directly with our service team,” Dietmeier said.

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Customers can stop by for a free inspection and, if necessary, repair, at the pop-up service center Monday through Friday 8 a.m. to 8 p.m., Saturday 8 a.m. to 5 p.m. and Sunday 9 a.m. to 4 p.m. h.

Drivers can also schedule a mobile service appointment to come to their home or book an appointment at the Rivian Service Center.

Contact Mateusz Janik at (309) 820-3234. Follow Mateusz on Twitter:@mjanik99

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