First point of contact for industrial electronic equipment repairs

Building on a unique service offering base in the automotive market, Injetronics is beginning to make a significant impact in the industrial space. Manufacturers monthly toured the company’s Victorian factory to learn how it helps businesses avoid unaffordable downtime.

walk through Injectronics’ main facility in Hallam, Victoria, it was clear that the company had a strong focus on research and development, with a dedicated team working on future products and repairs to keep pace with emerging technologies.

The company is an integral brand of the Innovative Mechatronics Group (IM Group), which has been providing solutions for electronics and mechatronics components in Australia since 1983. Over the years the company has earned a reputation for a unique skill set – Having the expertise to establish the route of a problem and the ability to quickly find a solution has made Injetronics a leading supplier of quality new and remanufactured automotive electronic components.

In 2017, the IM group was acquired by GUD Holdings and is now an important part of the GUD Automotive branch. Previously a private company, Injetronics has begun to expand its presence in Australia and undertake successful expansion programs. To achieve this, the company has invested to be closer to its customers, opening branches in Sydney, New Zealand, and will soon add a facility in Western Australia.

Injetronics has invested in the latest technologies to build its offer.

Rajbir Singh, general manager of remanufacturing, technology and operations, said the company’s expansion into heavy-duty vehicles such as trucking engine control modules and agricultural equipment, has driven to a simple realization.

“People weren’t asking us how much, they were asking how long,” he said. “The production line machines and other equipment are analyzed to determine if they can be repaired. The cost of having a truck off the road is going to be way more than a repair so they want a quick turnaround by the way which is why we have opened more facilities across the country to reach the customer faster and reduce the price of shipping.”

A team of dedicated technicians spearheaded the new Injectron heavy duty repair program, which formed the basis of what the company now does in the industrial space for manufacturers. Collaborating with local companies, Injetronics works with the customer to analyze production line machinery and other equipment that has become faulty to identify – usually on the same day – if it can be repaired. Industrial applications include control modules, industrial control panels, human-machine interfaces, programmable logic controllers and variable frequency drivers.

“We have proven that there is a need in the industrial market,” he added. “If a job is of high importance and extremely urgent, we can have everyone on deck to achieve that quick turnaround. We find that all the emotion around refurbishment and repair is changing in this country.

The first instinct may not be to throw something away – Injetronics provides information that could mean the difference between ordering a new part, repairing the existing one or discovering that the part in question is faultless.

While Injetronics continues to provide solutions for the industry, its service is only growing in strength as it gathers a database of common defects.

“Our electrical engineers have become familiar with certain types of modules, which is handy,” Singh explained. “Once we see something, it’s in our system so we can apply the solution, for example, to the same Siemens panel in Western Australia, just like we did in Victoria. We see repetitive tasks, which is a good thing for electronics. It’s reverse engineered and we have that capability.

Sometimes companies mistakenly assume that a machine is faulty, when an extraneous problem is what is stopping it from working normally. Singh calls this a defect-free unit, and it is extremely important to identify it in order to avoid ordering spare parts or an entirely new machine.

Last year, one of the control panels Injetronics referred to had a fuzzy, blurry display on the customer operations side. However, at the Hallam facility, the screen was working fine when the team powered it up. After ruling out environmental factors such as heat, Injetronics informed the customer of the source of the problem and instructed them on how to disconnect all devices from the ports and reconnect them one at a time to identify the problem. Long story short, one of the cables was broken and causing the failure, so it was easy to replace the cheap cable.

“If the customer does not receive this diagnosis from us, the electrical technician has already declared the display to be faulty,” he said. “Without these tests, companies buy a new device and the same problem occurs.”

Injetronics repair facility in Hallam, Victoria

When you walk into many manufacturing plants in Australia, the machinery is decades old, because disrupting operations and installing new machinery is a big investment. Likewise, more traditional manufacturing processes such as profiling and fabrication do not always require an upgrade. equipment and technology. For these small and medium-sized manufacturers, obsolete parts represent a big challenge in the event of a machine breakdown. According to Singh, until recently the only option was to replace the equipment with an improved system, which cost money and time.

In a production environment, multiple machines often perform the same functions. In this case, when Injetronics identifies the fault and puts the machine into operation, it can also offer service for the other identical machines.

Injetronics recently worked with a food and beverage manufacturer when their pasta maker broke down. The company’s only option was to spend $400,000 on a new machine, but it avoided the expense by approaching Injetronics. Sometimes the initial cost isn’t the only motivating factor – businesses need to find ways to keep running optimally when a new machine isn’t an option.

“We had a client with a pharmaceutical dispenser that dispensed a specific amount of liquid into a vial,” he said. “When it broke down, because it was a medical grade machine, upgrading to new electronics was not an option. The medical certification would be abolished and it takes a year to obtain it. »

“It was a very simple API control module and basically we were able to fix the problem quickly. This is another example of how money isn’t the issue – it’s not just about dollar value, it’s about keeping businesses going.

Singh had a very simple message for manufacturers, hoping that Injetronics can be the first point of check for faulty devices, equipment and machinery.

“The comments we’re hearing are that there’s a pretty set norm and we’re hoping to break that cycle,” he said. “When your machine breaks down, you call the electrician, who determines that a certain device is working, and you buy a replacement from the manufacturer. We ask as a business owner, before ordering this new part, to come and see Injetronics. With very low test fees, the professional diagnosis we perform within 24 hours can help you make the best decision.

About Dwight E. McCray

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