Consumer claims body shop was paid for repairs that weren’t completed – WFTV

WINTER PARK, Fla. — A Longwood woman contacted Action 9, saying a nightmare at an auto body repair shop had cost her thousands of dollars and left her without a car for eight months.

“Do you feel violated?” Todd Ulrich asked.

“I do. I do,” replied Melissa Viala, trying to hold back tears.

Viala uses Uber to get to work and takes care of her cancer-stricken grandmother who misses her weekends.

“You know how to travel, go everywhere, but you can’t do it now, until I get my car back.” She is so devastated,” Viala said.

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Viala blames Executive Automotive at Winter Park. After an accident last June, she says the body shop took care of her insurance claim and told her her 2021 Nissan would be fixed in a few weeks.

Viala said she started hearing excuses two months after leaving her car at the store. “I need another part. I’ll get it to you in a week. I’ll get it in two to three weeks.

According to Melissa, the store provided a loan car for two months, but now she has to rely on Uber and rides from friends.

Insurance records show Executive Automotive collected nearly $8,000 but did not complete the claim.

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Viala said her insurer couldn’t believe what was happening. “They said it was a joke, and my adjuster said in 13 years she had never heard or seen anything like it.”

Executive Automotive is rated F by the Better Business Bureau for failing to respond to complaints.

Online Google reviews include four complaints about poor and delayed repairs.

Viala said she saw the criticism after her ordeal began. “I was so devastated.”

Ulrich went to Executive Automotive in Winter Park.

“Eight months later, the repairs still haven’t been made? Ulrich asked a man who worked in the shop.

“You need to talk to the manager,” he replied.

Later, body shop owner Latchman Singh said Ulrich COVID-19 left him without enough technicians, auto parts were delayed and he had done nothing wrong. .

Last month, Viala had her car towed to another store for immediate repairs, and she filed a complaint with Florida’s Consumer Services Division, which regulates repair shops.

“It was awful,” Viala said.

If a store won’t return your vehicle, you can post a bond with the county clerk to cover the repair bill. The store must then release your vehicle and make a claim against the deposit to obtain payment.

About Dwight E. McCray

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